All orders will be processed the following business day.
Purchases made on weekends and public holidays will be processed the following business day.
We endeavour to process all orders within these time frames, however during busy sale periods processing may take one extra business day.
All Australian orders will be shipped via Australia Post standard delivery at a flat flat rate of $9.95 and will take approximately 3-5 business days. Express post Australia wide deliveries will be shipped via Australia Post at a flat rate of $14.95 and will take approximately 1-2 business days. International shipping is a flat rate of $25.00 and will take approximately 7-21 business days. International express post will be shipped via Australia Post at a flat rate of $39.95 days and take approximately 3-7 business days
CURRENCY, TAXES AND DUTY
Please note that all payments made on this site are in Australian Dollars.
For orders being shipped within Australia, prices are inclusive of GST.
International customers are responsible for any local taxes and duties.
We do not accept international returns due to the recipient being charged customs fees or duties.
We are legally required to declare total value paid on international shipments and must include an invoice with all international orders.
RETURNS POLICY FOR PURCHASES MADE ONLINE
Please direct all return enquires to email@example.com
Please ensure you include your ORDER NUMBER with your inquiry, this number can be found in your ORDER CONFIRMATION email.
If for any reason you are unsatisfied you may return the item(s) you've purchased within 14 days from the date of purchase for full price items only. We do not offer refunds, however, you will receive store credit. Refunds will not be offered on full price items unless the item(s) is faulty.
Please be aware we do not offer returns for sale items. Refunds on sale items will not be offered unless the item(s) is faulty.
We do not accept international returns due to the recipient being charged customs fees or duties. Refunds on international orders will not be offered unless the item(s) is faulty.
Items must be in original condition and must not have been worn, altered or washed. All tags and packaging must remain in place. We suggest that all items should be tried on as soon as they are received to ensure you can return the item(s) within our returns timeframe.
All returns should be sent via registered post. Returned items lost in the post are not the responsibility of love, Lena.
Please ensure you include your USER NAME and ORDER NUMBER with your return, this number can be found in your ORDER CONFIRMATION email.
You will receive a return address via email once the return has been approved.
Your store credit or refund (for faulty items only) will be approved once the items have been received and have undergone a quality review. We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification on the status of your refund or exchange once processed.
We do not refund shipping charges unless your item(s) are faulty. Exchanges will be resent at your cost. love, Lena is not liable for the loss of garments being returned and we recommend using a traceable delivery method and taking note of your tracking number.
As our pieces are limited and are not restocked, we do not offer exchanges on any items. If you would like a different size, we recommend purchasing the new item using your store credit.
For all customer service enquiries email firstname.lastname@example.org